customer service Archives | ShipMonk | Fulfillment Center

Inside ShipMonk’s CX Team with Senior Manager Anne Melendez

There’s a difference between customer service and customer support. The former implies executing tasks; the latter is about being there...

2024 is 4th Year in a Row 3PL is Recognized with BIG Customer Service Award April 10, 2024 — Customer...

Ecommerce bands, even those with amazing reverse logistics operations in place, feel the negative impact of returns. They’re quite literally...

Each time a customer makes a purchase from your ecommerce brand they are giving you two things. The first is...

You’ve worked hard to develop your product, build a customer-friendly website, set up your supply chain and fulfillment operations, and...

April 12, 2023 — Today, the Business Intelligence Group named 92 companies, executives, and products winners in the 2023 Excellence...

“Skate to where the puck is going to be.” – Wayne Gretzky When you start a direct-to-consumer business (DTC), you...

Direct Integration Enables Clients to Service Customers with Lightning Speed We’re excited to announce the launch of a new strategic...