Order Fulfillment Process | eCommerce Order Fulfillment Center

How It Works

You’ve researched numerous fulfillment companies, but you’re still not sold on which option to choose or totally clear on how eCommerce order fulfillment works. That’s okay. We know it can seem complicated, so here’s an illustration to showcase just how easy working with ShipMonk can be.

You focus on marketing and selling your products – we’ll handle the rest. Through our custom API integrations, our software will sync directly with your online shopping cart to automatically import orders. From there we'll pick, pack, and ship each order without hesitation or delay. The best part is that our process is customizable and completely scalable, so no matter how fast you grow, you’re guaranteed to get the same great service for every single order.

Our 3-Step Onboarding Process

One clear differentiator of our business is the customer support level with which we back all of our services. When it comes to our onboarding process, each new client is assigned a dedicated Happiness Engineer to help with getting started, including creating new products, receivings, and inventory.

1. Consult

We start by exploring your business and vision, learning as much as we can about you and your company. Understanding the fine details helps us create a custom fulfillment strategy for your specific needs. We’ll also take care of any paperwork needed to help you get the ball rolling.

2. Integrate

We’ll simultaneously integrate our software with your shopping cart platform and marketplaces while your products are being shipped to our warehouse. As you're learning the ins and outs of ShipMonk's software, we’ll receive your products, store them, and test everything one last time to make sure everything is perfect upon launch.

3. Fulfill

Now the fun begins! You get to focus on growing your business while we get started on receiving orders and shipping them to your customers.


While your competition expends valuable resources to manage their eCommerce store and marketplace presence, through a custom API, our software integrates with 60+ shopping carts and marketplaces to reduce the volume of manual work required. As your business grows, order accuracy at scale becomes another top priority. With our software, your orders get downloaded and imported automatically. This completely eliminates any human error due to manual input. And to top it off, not only does the integration take only minutes, we don’t charge you a penny!