The proprietary platform behind merchant-first fulfillment

ShipMonk runs orders, inventory, transportation, automation, post-purchase, and reporting on software we build and operate in-house, engineered for the way modern brands actually sell. Because we own it end to end, we improve it continuously, shaped by years of experience and direct feedback from thousands of merchants rather than outside vendor roadmaps. Everything your fulfillment needs, in one place, by one team.

Innovative brands powering growth with ShipMonk’s technology

“I would absolutely recommend ShipMonk to others with absolute confidence. We now have full control of the minute details of every order, as well as great support and response time.”

Peter Lee

President & CEO at Saranghae

Most 3PLs run fulfillment on a stack. You shouldn't have to.

Behind a typical fulfillment operation sits an order management tool, a transportation tool, an inventory system, an automation layer, a returns app, and a reporting stack. Each has its own subscription, its own login, and its own vendor to chase when something breaks. The ShipMonk Platform handles all of it in one system, with one team that has full context on your business.

Order Management

Virtual bundling, auto-split/merge, preorders, gift messaging, advanced packouts.

What it replaces:
A separate OMS.

Transportation

Intelligent routing, Virtual Carrier Network, Carrier Overcharge Protection, dedicated Transportation Analysts.

What it replaces:
A separate TMS and carrier tools.

Inventory

FEFO/FIFO and lot/expiry control, multi-location management, safety stock, low-stock alerts.

What it replaces:
A separate IMS.

Automation

Configurable rules, order tagging, fulfillment logic, high-risk order holds.

What it replaces:
Middleware and custom scripts.

Post-Purchase

Branded tracking, proactive claims filing, return status visibility.

What it replaces:
A separate post-purchase app.

Reporting

Pre-built dashboards, billing analysis, cost breakdowns, BI integrations.

What it replaces:
Manual exports and spreadsheets.

One Platform, scoped to how you sell

Get a Quote

Built in-house. Improved continuously.

Pillar 1

One system, one team

Your fulfillment runs in a single system, configured with full context on your business. No fragmentation across vendors, no logins to juggle, no finger-pointing when something breaks. When a question crosses order management, inventory, and transportation, one team can see all three and owns the answer.

Pillar 2

90+ person engineers building what merchants actually need

It isn’t licensed from a vendor or assembled from migrated systems. A 90-plus-person engineering team builds and evolves the platform in-house, which means the people writing the code hear directly from the brands using it. Feedback from thousands of merchants drives the roadmap, so the Platform improves for everyone, continuously, without version upgrades or feature unlocks.

Pillar 3

Built for how your business actually grows

The Platform is designed for operational complexity, not just simple order flow. As your channels, SKUs, and volume change, the system adapts with you, and the same team that scoped your setup is there to evolve it.

See how it actually works

Order management

Orders from every channel land with full visible status flow, from import to delivery. Build “if this, then that” rules for routing, holds, tagging, and packaging directly in the dashboard, no developer or dev ticket required, and changes go live immediately.

Inventory management

Track stock across channels and locations in real time, with lot, expiry, and safety-stock controls built in. Set low-stock thresholds so you reorder before you run out, not after.

Shipping & transportation

The Virtual Carrier Network selects carriers per shipment against your service level and speed targets, with two-day delivery reaching 100% of the US mainland. A dedicated team of Transportation Analysts manages carrier relationships, claims, and overcharge recovery on your behalf.

Warehouse & fulfillment

Every pick, pack, transfer, and label is barcode-validated at each touchpoint, with audit checks and real-time inventory controls. Route orders across our strategically located fulfillment centers to match how your operation actually runs.

See the Platform configured for your business

Get a Quote

Real-time visibility, built in

Every order, shipment, and SKU runs through one system, so the data is already there. No exports to stitch together, no separate tool to buy. The platform’s reporting suite is native and included: pre-built dashboards for orders, inventory, receiving, and returns, plus line-item cost breakdowns so you can see what you’re spending and why. It’s there for every merchant from day one.

With it, you can answer the questions that actually drive decisions:

What is my true cost per order, and how is it trending?

Which SKUs are slow-moving or tying up storage?

Where are my orders at risk of missing SLA right now?

How is my fulfillment cost broken down by pick, pack, ship, and storage?

What are my average transportation metrics and time in transit across all my shipping methods?

What our customers are saying

As a large CPG that has been through several Fulfillment partners in the last few years, we can finally say that we found a home.

Jason Welsh

Their customer service teams are telepathic, telekinetic, and pyrokinetic. They know my issue before I tell them, are already solving them, and are fired up to help.