|Support||Dedicated Happiness Engineer|
|Customizes onboarding process|
|Import orders and products|
|30 + shipping methods|
|Enterprise Grade Security|
Why pay for additional services that you won't ever use? Our innovative approach to fulfillment only charges you for what you use. However, if you ever need additional assistance, our highly trained fulfillment team is there to support any and all of your needs. Here are some of the tasks we can assist with:
No. ShipMonk offers free receiving for our customers if they follow carefully prepared guidelines created by our team. We are always here to make things easier, so we will help you prepare your shipment to comply with our receiving guidelines.
Our Happiness Engineers will examine your products and suggest custom packaging based on on your specific needs. If you have pre-exsiting requirements, just let us know and we'll accomodate those as well. We do charge an additional 30 cents per item for bubble pouches or other fragile packaging.
To justify the amount of time and energy we put into each project, we have a monthly minimum pick and pack fee of $250. If you don’t reach this minimum with your picking fees, we will add the rest to your monthly invoice. Let’s say your picking fees are $160, and the minimum is $250. That means you would have to pay the $90 difference. We don’t do this to put pressure on you, but it’s a fair assurance that your projections are honest. Your minimum monthly fee usually equals the storage charges per month.
When you store your inventory at ShipMonk, you have two options to insure your product:
1) You add our location to your insurance policy
2) You choose to waive inventory insurance
Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.
A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your Happiness Engineer, so they can define the scope and provide a quote for the project prior to execution.