B2B fulfillment that earns the next PO
Retailers don’t give second chances. One late ASN, one short ship, one wrong label can trigger a chargeback, damage your scorecard, and put your shelf space at risk. ShipMonk runs wholesale as a system of checks designed to keep you compliant, accurate, and out of the chargeback pile, so you can scale into retail without scaling the operational risk.
Trusted by brands that ship to America's biggest retailers
What you should expect from a B2B fulfillment partner
You’re not using a 3PL just to move boxes. You’re using one to protect a retail relationship that took years to win. Mid-market and enterprise B2B brands consistently tell us they want four things from their fulfillment partner:
Compliance you can count on
retailer by retailer. Routing guides applied without manual coordination. ASNs accurate the first time. No surprises at the receiving dock.
Visibility
into what actually shipped. Photo evidence at every critical moment. Real-time status across consolidated loads. Documentation that holds up when a retailer pushes back.
Operational discipline
that scales. Separation of duties between picking, packing, and auditing. System gates that prevent bad orders from shipping. Quality control that doesn’t depend on a single person noticing the problem.
Financial accountability
when something goes wrong. A 3PL that stands behind its fulfillment errors with documented terms, not vague apologies.
1. The problem statement
Most wholesale fulfillment fails in the same three places
Retailers demand precision: on-time delivery, correct configuration, and flawless paperwork. Failure triggers chargebacks, damaged scorecards, and lost POs. Wholesale fulfillment typically breaks at three stages: pre-shipment, order processing, and carrier handoff. ShipMonk’s system hardcodes these failure points out of the process.
If you’re managing B2B fulfillment, some version of this list is on your desk
Routing guides scattered in emails and tribal knowledge leading to onboarding errors.
ASN errors and EDI coordination gaps between provider, 3PL, and retailer.
Chargebacks for short ships, mislabeling, or expired inventory.
Undisputable transit damage due to lack of documentation.
Excessive manual hours logging into retailer portals and routing orders.
Declining retailer scorecards with no clear recovery path.
$40 billion
Annual financial loss to merchants from retail chargebacks.
2–10%
Average brand loss of total revenue from chargeback penalties.
2. Before the order ships
We automate retailer requirements, so your team doesn't have to
When you bring a retailer to ShipMonk, we configure them in our backend. For retailers that transact electronically, ShipMonk EDI by Orderful or your EDI setup brings their purchase orders directly into our platform through certified channels. From that point forward, every order auto-classifies under the correct trading partner, and the retailer’s specific packing instructions print at the packing station with the order. Your team isn’t reading routing guides. The system is.
Retailer-specific rules, automated
We configure routing requirements at the trading-partner level. Orders auto-classify, so packing teams receive exact, automated instructions every time.
Lot and expiration tracking from intake
We capture lot numbers, expiration dates, and photo evidence at receiving. Every unit is tracked by lot and location, helping you meet retailer freshness windows and recall requirements effortlessly.
Custom allocation strategies
Whether you need FIFO or FEFO, we handle it. Picking is automatically directed to the correct lots, ensuring compliance with retailer freshness windows and preventing rejected shipments.
Streamlined EDI compliance
ShipMonk EDI connects purchase orders directly to our platform. We transmit ASNs in real time during fulfillment—no manual entry. We also support existing integrations like SPS.
Ready to simplify wholesale fulfillment?
3. At the order
Every wholesale order is audited twice - by people who didn't pick or pack it
A bad pallet leaving your 3PL is a chargeback in waiting. ShipMonk runs every wholesale order through a two-phase audit performed by a dedicated auditor who is separate from the team that picked or packed it. Phase one verifies the contents. Phase two verifies how it ships. The system won’t let an order close until both phases pass.
Scanner-enforced verification of every carton
Cut chargebacks for short ships, wrong product, and unit count errors. Auditors scan every carton against the expected manifest. For mixed-SKU or open cartons, the auditor physically verifies the product, unit count, and condition before the system accepts the pallet.
Pallet wrapping, photographed and verified
Avoid damage-in-transit chargebacks and retailer rejection at the dock. Two pallet wrapping photos are uploaded directly through the audit app and stored in our system for traceability. Auditors approve or reject the wrap against documented criteria before the order can proceed.
The system blocks shipment until the audit passes
Catch errors before they ship, not after they cost you. If a pallet fails the audit, a physical “QC Rejected” label goes on it, the rejection auto-posts to the warehouse team, and the order is blocked from closing. No bad pallet leaves the building.
4. At the handoff
We coordinate the load, document the handoff, and stand behind the result
Visibility often vanishes when your product leaves the 3PL. ShipMonk closes this gap with load-level consolidation, integrated freight management, mandatory trailer inspections, visual loadout proof, optional portal management, and financial accountability for our fulfillment errors.
One load, one BOL, one update
Stop chasing BOLs and tracking statuses across dozens of related orders. Load Management consolidates up to 100 wholesale orders into a single load per retailer. Shipping method, BOL, and routing details are managed at the load level, not order by order. When the load is picked up, every order in it auto-updates.
Trailers are inspected before product is loaded
Reduce contamination risk and protect your FDA standing. For merchants in food, supplements, cosmetics, and OTC, a standardized GMP trailer audit runs in our load out app before product is loaded. Inspection results are stored in ShipMonk systems, replacing the spreadsheets most 3PLs rely on.
Loadout images give you visual proof of what shipped
Resolve carrier disputes and damage claims with photographic evidence. For every LTL and FTL freight order, loadout photos are taken in the load out app and surfaced on the order detail page once the order moves to Picked Up. When questions come up later, the proof is already there.
Portal Management runs the retailer portal on your behalf
Give your team back the hours spent logging into retailer portals every day. As a time-saving service, ShipMonk logs into the retailer’s portal to route orders and download required labels and BOLs, so you don’t have to manage portal transactions order by order.
Perfect Order Program
Puts financial accountability behind our fulfillment errors. Stop bearing the cost of 3PL mistakes alone. When a chargeback is caused by a ShipMonk fulfillment error, eligible orders are credited through the terms of our Perfect Order Program.
ShipMonk Freight
Handles end-to-end freight management. As an authorized broker, we manage LTL/FTL moves, carrier sourcing, scheduling, and BOLs through our vetted network. Save time and simplify communication with a single point of contact for all your wholesale freight.
See how we handle your retailers’ rulebooks
Why brands choose ShipMonk for B2B
When you audit comparable 3PLs public claims about wholesale fulfillment, the difference is in the documentation. Here’s how our operational capability compares against other 3PLs’ documented processes.
| Capability | ShipMonk | ShipBob | Stord | QuickBox |
| EDI integration owned by the 3PL | ShipMonk EDI by Orderful. | Only via SPS Commerce. | No public documentation. | Custom EDI integration setup. |
| Two-phase audit with dedicated auditor separate from pick and pack | Yes | No public documentation. | No public documentation. | 100% QC documented but separation of duties not specified. |
| Pallet wrapping or order photographed and stored | Two pallet wrapping photos per pallet | No public documentation. | No public documentation. | Yes, photos and timestamps per order. |
| System gate blocking shipment until audit passes | Yes | No public documentation. | No public documentation. | No public documentation. |
| FIFO and FEFO allocation flexibility | Yes | Yes. | No public documentation. | Lot and batch verification documented; specific FIFO/FEFO allocation logic not specified. |
| Load consolidation across B2B orders | Load Management consolidates up to 100 orders per load. | No public documentation of a B2B-specific consolidation tool. | Adjacent, Retail Consolidation Program, public claim of up to 30% transportation savings. | No public documentation. |
| GMP trailer audit before loading for FDA-regulated categories | Yes | No public documentation. | No public documentation. | No public documentation. |
| Merchant-facing freight loadout photos | Loadout photos on the order detail page once picked up. | No public documentation. | No public documentation. | No public documentation. |
| Retailer portal management as a managed service | Portal Management service available. | No public documentation. | No public documentation. | No public documentation. |
| Documented chargeback financial accountability program | Perfect Order Program with documented credit terms. | No public documentation. | No public documentation. | References a cost-reducing chargeback process; no documented financial program terms. |
Wholesale fulfillment without the chargebacks
Built on a Platform designed for the operational depth retail demands
The workflow above runs on ShipMonk’s proprietary platform: a custom-built Warehouse Management System (WMS), Order Management System (OMS), EDI integrations with major retailers, and real-time visibility for merchants and ops teams alike. It’s the Platform that lets us run wholesale as a system instead of a series of hand-offs.
SOC 2 Type II certified
99.98% uptime
4.5 Shopify App Store rating
Ready to move your wholesale to a 3PL built for it
FAQs
How do you handle retailer-specific routing guides?
Each retailer you work with is configured in our system during onboarding. From that point on, orders for that retailer auto-classify under the correct trading partner, and retailer-specific packing instructions are printed at the packing station with every order. We don’t ask your warehouse team to remember a routing guide. We build it into how the order flows.
How do you ensure accuracy on wholesale orders?
Every wholesale order goes through a two-phase audit performed by a dedicated auditor (separate from the picker and packer). Phase one verifies the carton-level contents of every pallet. Phase two verifies pallet wrapping, documentation, and retailer-specific requirements. The system won’t let an order close until both phases pass.
Do you support lot tracking for supplements, beauty, or food brands?
Yes. Lot numbers and expiration dates are captured at receiving with photo evidence saved to the record. Inventory is tracked by lot and location through fulfillment. By default we allocate FIFO; for retailers with freshness requirements at arrival, picking can be directed to specific lots to meet those requirements.
What happens if a chargeback is caused by a ShipMonk error?
Eligible orders are credited through our Perfect Order Program.
Can you manage our retailer portals for us?
Portal Management is an add-on service. Our team logs into the retailer’s portal on your behalf, routes orders, and downloads required labels and BOLs.
What categories do you support for wholesale fulfillment?
ShipMonk supports B2B fulfillment across all categories we serve, with particular depth in apparel, beauty and personal care, health and nutrition (including supplements), and food and beverage. For FDA-regulated categories, we run a standardized GMP trailer audit before product is loaded.
Do I need my own EDI provider?
Not if you use ShipMonk EDI by Orderful. Our integration brings retailer purchase orders directly into our platform and transmits ASNs back with carton, pallet, and tracking data captured during fulfillment. If you have an existing EDI provider you want to keep, we can work with that too, but many merchants choose our integration because it removes the coordination layer between their EDI platform and our fulfillment system.
