ShipMonk | Fulfillment Center | Order Fulfillment Services
Fulfillment Center | Order Fulfillment Services
Subscription boxes are booming, and ShipMonk is helping many successful subscription box companies increase their bottom line by saving them money on their shipping, packaging, and kitting. After working with nearly 100 subscription box companies, ShipMonk knows the ins and outs of the business and can eliminate your shipping headaches.
Our software allows you to monitor your orders and forecast inventory levels in real time from anywhere in the world. Plus, our numerous marketplace and platform integrations enable you to sell individual products to customers who loved receiving them in your box.
Before we bring you on board, we’ll either have a detailed phone conversation with you or an in-person meeting to learn more about your business. We work with countless subscription model businesses and are always open to sharing the things we have found work best for our portfolio of customers. We’ll cover topics related to surplus inventory management, shipping options, API integrations, and more.
After we learn more about your business needs, we’ll set up your account and integrate your Cratejoy account or other preferred shopping cart. Since our software integrates with most shopping carts and marketplaces, this step takes place with no lag time, so you’ll be ready to get started in no time. We’ll also review your desired packing procedures, materials and boxes to ensure our process is customized according to your requirements.
A key difference between ShipMonk and other fulfillment companies is the level of customer service that we maintain. Your dedicated Happiness Engineer will walk you through the software features and fulfillment processes to ensure you have full control over your account. We believe in working together to make the fulfillment process as seamless as possible – after all, nobody wants hiccups on either end!
We have developed an easy to follow timeline for each step in the process to ensure everything is received in time to meet your shipping date. Essentially, you will create a receiving in your account, so we have an idea of when the products will arrive at our warehouse to start assembling boxes. Once your boxes are shipped you’ll be able to track how much inventory remains and develop a plan for surplus inventory.
This is the fun part! Once we have all of your product in stock, we’ll double check that the inventory levels meet the volume of orders. You’ll receive three photos the day before we assemble boxes: One of all the products laid, another of the products presented in the box, and one more photo of the box closed. Once approved, full assembly will begin in time to meet your ship date. You’ll be able to track everything through your account, but your Happiness Engineer will also be communicating every step of the way for good measure.
As orders are processed during the course of each month, you’ll receive daily updates to flag errors in your account, e.g. out of stock orders and invalid addresses. Once your orders have been shipped, ShipMonk software will alert your Cratejoy account or shopping cart to confirm each order has been sent to your customer or if it was undeliverable. Plus, a shipping confirmation email will be sent to the customer.
Kitting and Assembly
We understand how important the unboxing experience is when a customer receives one of your boxes, so we go the extra mile to ensure that we do our part in upholding a high standard of care when it comes to kitting your box. You’ve done the hard part of curating the box, so we’ll make sure that everything is presented to your liking. You’ll receive three photos the day before we assemble boxes: One of all the products laid, another of the products presented in the box, and one more photo of the box closed. Once approved, full assembly will begin in time to meet your ship date. You’ll be able to track everything through your account, but your Happiness Engineer will also be communicating every step of the way for good measure.
Custom Packing Procedures
ShipMonk offers custom packing procedures that encompass an array of needs. You may be aggregating products from outside vendors, or maybe you need to strip away the bulk packing the product arrives in. We’ll remove any unnecessary wrapping or packaging as well as repack if necessary while we kit your boxes. Occasionally we’ll receive products that need to be modified, but don’t worry. A lot of larger fulfillment companies focus on turnaround and lose the flexibility that a growing eCommerce business needs. But at ShipMonk, if it’s removing manufacturer labels or helping you source custom packaging, we’re flexible enough to conform to your needs each and every month.
Expert Happiness Engineers
We realize that rapid growing ecommerce businesses require special attention in order to achieve their full potential. That’s exactly why we created Happiness Engineers. All of our Happiness Engineers go through a comprehensive training process designed to turn them into shipping experts, so no question is too big or too small for their expert advice.
Cost-Effective & Flexible Shipping
Our extensive background and professional network within the shipping industry enable us to provide “Best in Class” service via the world’s most reliable carriers while offering superior rates. Before we ship your products, you’ll be presented with an all-inclusive list of options where you can choose from the slowest and cheapest to the most reliable and fastest carriers available or anything in between. This gives you complete control over your shipping costs and peace of mind that your products will always be delivered on time.
Special Projects
Every so often you’ll need ShipMonk to perform a task like counting inventory, product labeling, repackaging, create a receiving or another generic task that’s not a part of your plan. Our entire fulfillment team is highly trained and readily available to support any of your needs, no matter how complex or simple.
Powerful Software
We’re not the first order fulfillment company to help business owners save time and money. But we are the first to bring transformative technology to the fulfillment industry. Rather than just improving what is currently offered, we approach the market with the mindset of redefining the entire industry. From our API integrations to automated mapping and bundling, ShipMonk software has the ability to map SKUs across various sales channels and bundle an infinite amount of product combinations so you can change your product offerings without worrying about tracking, inventory levels, or fulfillment.
Pick and Pack
Besides taking advantage of an automated order fulfillment system that ensures efficient and accurate picking & packing, we have the bandwidth to fulfill 1 to 10,000 orders each day. We also don’t believe in charging for unused services, so with ShipMonk, you’ll only pay for what you use. If you ship only 1 product that month, you’ll only pay a pick and pack fee for 1 product. It’s that simple.
Pick. Pack. Ship. Protect. MonkProtect’s Delivery Protection, Automated Claims Portal, and Branded Tracking Page help ensure an unbeatable post-purchase experience for your customers.
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