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Returnly + ShipMonk

Returnly has entered into a strategic partnership with Affirm. They will divest Returnly as part of their efforts to drive continued growth and achieve profitability. With this decision, Affirm sought out a strategic partnership with Loop for their merchants to have what they felt was the best spot to land and see continued growth.

Returnly merchants can leverage the ShipMonk + Loop integration.

  • Loop welcomes Returnly’s merchants. Learn More.


Loop Welcomes Returnly Merchants

What our clients are saying about ShipMonk:

Rating 5 from 5

Chris V.

CEO & Founder at Fanjoy

ShipMonk has been an incredible partner and a huge asset to growing our company. With the help of personal account managers and an always available service team, orders can be shipped in a matter of minutes. With their large facilities and an exceptional team, fulfillment is easier than ever.

Rating 5 from 5

Taylor O.

Founder of FEAT

We’ve used multiple different fulfillment partners. There were always issues and it was always top of mind for me as a founder to check on them. ShipMonk is the first fulfillment partner I have trusted.

About Loop (For Legacy Returnly Merchants)

Your brand deserves better returns. Loop can help.

  • More exchanges, fewer refunds
  • Optimize your return costs
  • Retain more revenue
  • Prevent return losses to achieve sustainable growth

Loop is a return management app that grows with Shopify brands. And makes returns stress-free for you and your shoppers. Loop welcomes Returnly merchants to the Loop family!

A message from Loop CEO:

Today marks a big day for Loop and an even bigger day for the return management ecosystem.

We’re proud to announce that we’ve entered into a strategic partnership with Affirm to become the preferred returns provider for Returnly’s 1,500+ merchants.

This partnership brings together two industry leaders aiming to make returns better for businesses and their customers alike. More than 2,200 merchants have relied on Loop to create deeper connections with their customers, reduce refunds, and deliver meaningful cost savings. Our merchants trust our technology and team to deliver their ideal post-purchase experience and know that we will continue to solve big problems with smart solutions.

Affirm is also divesting the Returnly business. At Loop, we are ready and excited to transition Returnly’s merchants to Loop smoothly, prior to the Returnly platform being sunset early October.

To Returnly’s merchants: We will go above and beyond to ensure you are up and running quickly so you can get back to doing what you do best—delighting your shoppers with products they love.

You will be joining the dominant returns solution in the Shopify ecosystem and the thousands of brands, including Princess Polly, Allbirds, and Tecovas, that trust Loop to manage their returns. Joining Loop’s platform will positively impact your business by delivering meaningful cost savings—from reducing refunds to optimizing your reverse logistics processes. You’ll also experience enhanced operational efficiency, and your customers will enjoy a seamless, convenient, and personalized returns and exchange experience.

We understand this is still a big change for you and your shoppers, but don’t worry—we’re ready to guide you through our onboarding process, answer any questions, and go the extra mile to ensure you’re up and running quickly as we approach peak season.

We’re confident that this change will materially improve the way you handle your returns and exchanges, both in the short and long term.

At Loop, we often say we’re “better together,” and that’s never been more true. We’re all excited to welcome you into Loop’s growing family.

Jonathan Poma
CEO, Loop

Learn more at

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