ShipMonk Apparel Engine
Outsource logistics. Not control.
The ShipMonk Apparel Engine is purpose-built fulfillment technology with the features, visibility, and control apparel brands need to scale.
15+
RMAs processed per labor hour
406k
sq ft dedicated apparel facility
100%
of non-new returns photographed
The real cost of the wrong 3PL
$13-$20
Cost per return that compounds when you can’t recover what’s resellable
Return complexity
With apparel return rates at 20-40%, the cost isn’t just processing. It’s what you lose when there’s no photo proof, no grading standard, and no rework capability.
The fix:
$1000s
Lost to chargebacks you can’t dispute
B2B complexity
10k+SKUs
Your 3PL can’t handle
SKU complexity
20 designs × 5 sizes × 3 colors = 300 SKUs per collection. Many apparel merchants operate with 10k–15k active SKUs. At that scale, inventory accuracy and pick accuracy determine whether you’re profitable or not.
Overcharges
Accumulating on every poly bag shipped
Billing complexity
Outsource logistics. Not control.
Built for apparel fulfillment
Apparel brands asked for these features. No other 3PL built them all. Welcome to the ShipMonk Apparel Engine.
Returns
Quality Guard
Explore Quality Guard
Returns
Returns Management & Rework
On-site steaming, retagging, and rebagging means returned inventory recovers value without ever leaving your fulfillment center.
Explore Returns Rework
B2B / Wholesale
Load Management
Group multiple POs into one load and track status, attach documentation, and compare planned vs. actual dates in one place.
Explore Load Management
B2B / Wholesale
Freight Loadout Images
Timestamped photos of every load, accessible on the order page, so you can defend chargebacks quickly.
Explore Freight Loadout Images
Inventory
Inventory Audit Visibility
Explore Inventory Audit
B2B / Wholesale
Perfect Order Program
If a fulfillment error is on us, we cover it financially with automatic protection for managed merchants.
Explore Perfect Order Program
Billing
Carrier Overcharge Protection
Automated carrier bill audits that flag and recover overcharges, especially on high-volume poly mailer shipments.
Explore Overcharge Protection
VAS
In-House Embroidery
Custom embroidery in-house at TX and KY facilities with no outside vendor and no added lead time.
Explore Embroidery
B2B / Wholesale
Portal Management
We manage your retailer portals including routing, labeling, setup, and uploads for $8/order so you stay informed without doing the work.
Explore Portal Management
Outsource logistics. Not control.
KY2 — Apparel Fulfillment Center
One facility. Only apparel.
Most 3PLs run apparel fulfillment through the same facilities as everything else. We built a 406k sq ft facility in Kentucky for only apparel.
406k
sq ft
60
dock doors
300k+
storage locations
Central
US location
Outsource logistics. Not control.
Total operational control from warehouse floor to customer door
Different problems. One solution.
Most 3PLs treat garments like any other SKU. They aren’t. Returns grading, rework, size curves, SKU proliferation are the job. And your 3PL should be built for all of it.
VP / Director of Operations
“Fees shouldn’t be a surprise at the end of the month.”
Quality Guard photo-documents every return, Inventory Audit Visibility shows real-time counts, and KY2’s apparel workflows give you control without constant oversight.
Founder / CEO
“Operations is eating my time. Every 3PL failure shows up in our NPS.”
A partnership backed by KY2, our 406k sq ft facility dedicated to apparel, not a general warehouse retrofitted for it.
CFO / Finance
“I keep finding hidden fees. Fulfillment mistakes cost us more than just the fix.”
Carrier Overcharge Protection audits every bill, Inventory Audit Visibility prevents shrink surprises, and billing protections catch hidden costs before they add up.
Director of CX
“We can’t win disputes because we have no proof. Returns come back inconsistently graded.”
Quality Guard photo-documents every return. Automatic Returns Arrival Status confirms when items enter the system. Standardised grading on every item, every time.
Director of Ecommerce
“I’m spending half my week reconciling spreadsheets because our 3PL can’t give us usable data.”
Data Catalog exports BI-ready data daily, Insights surfaces trends automatically, and in-app Automation Rules eliminate manual spreadsheet reconciliation.
Wholesale / B2B Lead
“Chargebacks are killing our Nordstrom relationship and I can’t prove it wasn’t our fault.”
Perfect Order Program covers fulfillment errors financially, Freight Loadout Images provide chargeback defense, and Portal Management handles retailer compliance for you.
Competitors have the basics. We have the proof.
| Capability | ShipMonk | ShipBob | Stord |
| Apparel-dedicated facility | KY2 — 406k sq ft | General facilities | General facilities |
| Photo proof on returned items | Quality Guard (auto) | Not available | Not available |
| In-house returns rework | Steam, retag, rebag, more | Limited | Not available |
| Freight loadout images | Timestamped, in-portal | Limited | Not available |
| Real-time inventory audit visibility | Stage-by-stage in portal | Limited | Limited |
| Retailer portal management | $8/order, dedicated team | EDI integration, manual portal | EDI integration, manual portals |
| Chargeback protection program | Perfect Order Program | Not available | Not available |
| In-house embroidery | TX & KY facilities | Not available | Not available |
Results apparel brands actually see
20%
Reduction in shippings cost in the first 2 weeks.
200%
Increase in orders per month
600%
Order spike handled without delays
4x
We stayed for the great service and intuitive software. They’ve kept up with our 4x growth without missing a beat.
The resources apparel ops teams actually use
From cost calculators to facility tours, the tactical resources apparel ops teams need to make better decisions.
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Apparel fulfillment, designed for your complexity
