Perfect Order Program for B2B
One chargeback from a major retailer like Amazon or Walmart can derail a hard-earned partnership. We believe if we make the mistake, we should pay the price. Perfect Order Program is ShipMonk’s financial guarantee that we stand behind our B2B capabilities and protect your bottom line from costly retail chargeback penalties.
The true cost of retail chargeback penalties
Retail chargebacks are a $40 billion annual issue for merchants. For the average brand, retail chargeback penalties account for a loss of 2% to 10% of overall revenue. We built the Perfect Order Program to help you reclaim that capital and protect your bottom line.
Seamless protection. No strings attached.
Our Perfect Order Program means we take financial responsibility for any fulfillment errors on our end. This automatic protection is built-in for MSM-managed merchants using certified retail integrations.
What retail chargebacks are covered?
We provide protection against the most common and costly retail distribution pitfalls. Chargebacks resulting from ShipMonk fulfillment errors are eligible for protection, including:
Incorrect GS1-128 placement or formatting
Shortages or overages in shipped units
Incorrect SKU or item-level errors
Failures to meet specific retailer-mandated shipping instructions
The ShipMonk advantage: verifiable records
Loadout images eliminate email chains by providing a timestamped visual record on the order detail page once a shipment is Picked Up. This instantly shows exactly what was loaded and how, providing proof if an issue prevented a full load. No back-and-forth, no disputed timelines. Loadout image visibility is available for all LTL and FTL merchants.
How the claims process works
When a chargeback hits, simply reach out to your Merchant Success Manager. They will own the review process from start to finish.
1. Identify the root cause of the infraction
2. Determine if the error occurred within the four walls
of the warehouse
3. Issue a credit to your account if the error originated
on our end
Frequently Asked Questions
What is a "ShipMonk-certified" EDI integration?
This refers to a pre-configured, tested connection between ShipMonk’s warehouse management system (WMS) and a retailer via partners like SPS Commerce or ShipMonk EDI by Orderful. These integrations ensure data flows seamlessly and meets strict retail routing guides.
How do I know if my retailer setup is "approved"?
Your Merchant Success Manager will review your retailer’s specific routing guide during the onboarding phase to ensure our processes align with their requirements.
What is the timeframe for reporting a chargeback?
To ensure a swift investigation, we recommend reporting any chargeback or infraction notice to your MSM within 30 days of receipt.
How does ShipMonk handle complex retail routing guides?
Our technology is built to ingest complex retail requirements. By combining automated EDI flows with manual quality-control checkpoints, we ensure your brand remains compliant with even the strictest retailers.
Can ShipMonk manage both my DTC and B2B inventory?
Yes. ShipMonk is a true omnichannel 3PL. You can manage your ecommerce storefront and your wholesale retail accounts under one roof with a single “source of truth” for your inventory.
Does this program cost extra?
No. The Perfect Order Program is a standard benefit for MSM-managed merchants utilizing our certified B2B integrations.
