Quality Guard: Photo proof built into receiving and returns
Quality Guard captures timestamped photo evidence of every receiving discrepancy and return for instant access in your portal.
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Receiving and returns are black boxes at most 3PLs
When something goes wrong, you find out later. By then, there's no way to verify what actually happened.
Other 3PLs
Receiving discrepancies
Most 3PLs log a note and move on. Weeks later, when you notice the variance, there’s nothing to reference. No photo proof of what arrived and no documentation to attach to a vendor claim.
Other 3PLs
Disputes become guesswork
Customer says they returned it in perfect condition. Your 3PL says it came back damaged. There’s no photo and no record of the actual condition. Disputes become guesswork and you absorb the cost.
Built in, not bolted on
Quality Guard is photo documentation built directly into ShipMonk's receiving and returns workflows. The photo is captured at the moment the issue occurs, before the item moves, before the record closes, and before the question gets asked. Some 3PLs charge for this. ShipMonk does it automatically, for every eligible event, at no additional cost.
ShipMonk
Photo documentation on every discrepancy
Capture every discrepancy at the dock. If a shipment is over, under, or mislabeled, Quality Guard automatically attaches photo evidence to the ASN before the workflow continues.
ShipMonk
Photo documentation on every non-new return
Capture every return’s true condition. If an item arrives damaged, opened, or incomplete, Quality Guard attaches photo proof to the RMA before it’s processed giving you the evidence to win disputes.
Stop paying for fulfillment errors
No support tickets
No requests
Zero waiting
Quality Guard photos surface directly in your portal, adding visual indicators to receiving lists and RMA records for instant, documented proof of every exception.
Timestamped photos attached to every record
Vendor disputes
Attach receiving or return photos when filing claims for damaged or mislabeled inventory.
Customer chargebacks
Counter ‘not as described’ disputes or support restocking fee decisions with photo evidence.
Marketplace claims
Defend against claims using photos already attached to the RMA. No manual documentation prep.
Returns rework
Confirm condition before intervention, creating a record of what arrived vs. what was restored.
Inventory variance investigation
Trace discrepancies back to the source with photo records from receiving.
Upgrade your visibility
For brands that can't afford blind spots
Quality Guard is active for all ShipMonk merchants. These are the segments where photo proof matters most:
FAQs
Is this included or is it an add-on?
Included. No enrollment, no add-on fee, no configuration required.
Does it cover all my receiving and returns?
It covers receiving discrepancies and non-new returns. Standard receivings that match the ASN and returns received in new condition don’t trigger photo capture.
Where do I find the photos?
In the ShipMonk portal. Receiving photos attach to the ASN in your Receiving List. Return photos attach to the RMA and you can filter by whether returns include photos.
Can I use these photos in disputes?
Yes. Photos are timestamped and can be used as evidence in vendor claims, customer chargebacks, or marketplace disputes.