When your inventory is off, everything downstream gets harder: order accuracy declines, support tickets pile up, and your team spends hours chasing answers that should’ve been clear from the start.
That’s why ShipMonk is launching a new enhancement to eliminate ambiguity where it starts: on the receiving dock.
Real-time proof for ASN discrepancies
In any fulfillment operation, receiving discrepancies are inevitable. But they don’t need to be mysterious. Our new enhancement—ASN Discrepancies Captured by PIN Flow—introduces a standardized, system-triggered verification process that captures a photo at the exact moment an issue is detected. That image is then stored and surfaced to our internal teams and to you.
Here’s what that means in practice:
- A shipment arrives with more product than listed on the ASN? A photo is taken.
- An unexpected SKU is scanned in? A photo is taken.
- A barcode is missing or incorrect? A photo is taken.
- A product arrives broken and can’t be received to sellable inventory? A photo is taken.
- A lot number doesn’t match? You see where this is going. A photo is taken.
This isn’t a manual “nice to have.” It’s a required part of the receiving workflow, triggered automatically based on discrepancies.
Why it matters
Until now, ASN mismatches were often flagged, but not proven. That led to confusion, delays, and unnecessary back-and-forth. By integrating real-time photo documentation directly into the receiving process, ShipMonk is making discrepancy resolution faster, cleaner, and more transparent.
Benefits include:
- Improved Inventory Accuracy from the very start of the product lifecycle.
- Auditable Proof for every discrepancy, eliminating “who’s at fault?” ambiguity and giving you the evidence you need to take issues back to your supplier or carrier
- Fewer Support Tickets, thanks to clear documentation available internally and (soon) in merchant dashboards. No more asking our support team to dig into receiving variations.
- Stronger Merchant Trust, especially for high-volume, high-value, or regulated SKUs.
A better way to protect your inventory
This enhancement is part of our broader Quality Guard initiative—a commitment to eliminating guesswork and improving data integrity across the fulfillment process. When receiving is reliable, the rest of the system runs smoother: cleaner picking, less adjustments, and fewer escalations.
And because the process is standardized across ShipMonk facilities, merchants can count on consistent treatment regardless of where their goods arrive.
Who benefits most?
- Brands with tight inventory tolerances
- Merchants with complex inbound ASNs
- Teams managing multiple suppliers or third-party manufacturers
- Anyone tired of chasing down “what happened to my inventory?”
This process is live now across our fulfillment network to ensure consistency and stability. Check out our updated Support Docs to see how the workflow behaves.
Frequently Asked Questions (FAQ)
A photo is automatically taken and stored, providing real-time proof of the issue.
With clear photo documentation, merchants can access evidence directly, reducing the need to contact support for clarification.
Yes, this enhancement is already live across ShipMonk’s fulfillment network.
Check out our updated Support Docs for a detailed walkthrough of the workflow.
