You ship 50 boxes to your 3PL across three different carriers over the span of a week, all under one ASN. Some arrive Monday. Others trickle in Wednesday. A few get delayed until Friday. Or, you have multiple LTL deliveries scheduled for a single receiving.
The question every team asks: When did each box actually arrive? Which tracking numbers have been checked in? And where do I go to see the complete arrival timeline?
Without centralized tracking number management and arrival timestamps, answering those questions means hunting across multiple screens, toggling between carrier sites, or sending support tickets to your 3PL. By the time you get answers, you’ve lost an hour and you still don’t have the full picture.
We built ASN Multi-Tracking and Arrival Timestamps to close that gap.
What We Made
Two receiving workflow improvements are now live in the ShipMonk OMS:
1. Multi-Tracking Number Management
Add multiple tracking numbers directly to an ASN (Advanced Shipping Notice) in one field. Paste or type them in, one per line; no more entering tracking numbers individually or switching between screens.
What you’ll see:
- Dedicated tracking number input field in ASN creation and edit modals
- Smart display showing the first 15 tracking numbers with “+XX more” overflow for large volume shipments
- All tracking numbers stored and visible in one place
2. Arrival Timestamps & Check-In Status
Each tracking number now displays an individualized delivery status with timestamp showing exactly when it was scanned and what the source was (manual check-in, DataDocks, or system scan).
What you’ll see:
- Visual check-in indicators on each tracking number (checked in vs. pending)
- Timestamp tooltips showing arrival date and time
- Full arrival history box displaying the complete timeline for all tracking numbers associated with that ASN
- Support for multiple freight appointments tied to one ASN
3. Per-Carton SLA Tracking
When a small parcel ASN is re-opened to receive more parcels, the re-open date is logged. SLAs now refresh per-carton as they arrive, not levied against the ASN as a whole, giving you flexibility for staggered delivery schedules.
Why This Matters
1. Faster Verification Workflows
When you need to confirm which boxes have arrived, the answer is in your dashboard, not buried in carrier tracking sites or support ticket threads. Receiving teams can verify shipments in seconds, not minutes.
2. Reduced Receiving Errors
Clear tracking number management and check-in indicators eliminate confusion about which boxes have been processed. If a tracking number shows “pending,” you know it hasn’t been checked in yet. If it shows a timestamp, you know exactly when it arrived.
3. Complete Arrival Picture
Users who populate all their tracking numbers get a full arrival timeline in one place. No more piecing together information from multiple sources, everything you need is centralized in the ASN detail view.
4. Lower Support Ticket Volume
Since this feature launched, CX ticket volume for inbound tracking number confusion has been trending down significantly.
How It Works
Adding Tracking Numbers to an ASN
- Navigate to Receiving > Create ASN or edit an existing ASN
- In the tracking numbers field, paste or type tracking numbers (one per line)
- Save the ASN; all tracking numbers are now stored and visible
Viewing Arrival Timestamps
- Open the ASN detail view
- Each tracking number displays a check-in indicator:
- Green checkmark: Item has been checked in (hover for timestamp)
- Pending: Item has not yet arrived
- View the full arrival history box at the bottom of the page for a complete timeline
Real-World Impact
For merchants managing high-volume receiving:
- Eliminate the “where is my shipment?” question; arrival data is in your dashboard
- Reduce time spent verifying shipments
- Get a complete picture of receiving status without switching contexts
For receiving teams:
- Clear visibility into which tracking numbers have been processed
- Faster troubleshooting when discrepancies arise
- Less back-and-forth about arrival timing
For support teams: Shared source of truth for arrival data reduces manual lookups
Best Practices
Populate all tracking numbers: The more complete your tracking number data, the more accurate your arrival timeline. When creating ASNs, paste in every tracking number associated with that shipment, even if boxes are shipping on different days.
Check arrival history before opening tickets: Before reaching out to support about a missing shipment, check the arrival history box in the ASN detail view. You may find the box arrived and was checked in yesterday afternoon.
Use timestamps for SLA tracking: Arrival timestamps give you precise data for measuring dock-to-stock times. If you’re tracking receiving SLAs internally, this data is now readily available.
What’s Next
This release is part of a broader initiative to improve parcel receiving visibility. We’re continuing to invest in receiving workflow enhancements that give merchants and operations teams the data they need to move fast and catch issues early.
Coming soon:
- Enhanced receiving analytics showing average dock-to-stock times
- Alerts for tracking numbers that haven’t arrived within expected timeframes
Because when inventory arrives shouldn’t be a mystery.
