For fast-growing ecommerce brands, fulfillment is more than moving products from point A to point B. It’s about seamlessly integrating every layer of your tech stack into fulfillment workflows—without adding risk, delays, or unnecessary complexity. Unfortunately, many 3PLs still treat technology as an afterthought.
At ShipMonk, we see things differently. We believe your fulfillment partner should function as an extension of your technology team. That’s why we created Tech Solutions: a dedicated department of technical experts who collaborate directly with your systems and team to streamline, customize, and optimize fulfillment from day one.
Beyond Support: A True Technical Partnership
Most 3PLs offer limited technical assistance—often after onboarding is complete and usually at a steep cost, if they have the experience to do so. Many times, brands are left to learn how to articulate their problem, figure out what person they’d hire to solve that problem, evaluate who seems most confident in their ability to solve, and hope they’re getting a good value for their money. Modern ecommerce brands need more than generic advice or ticket-based support. They need a consultative partner who can design and implement solutions tailored to their unique systems.
That’s where ShipMonk’s Tech Solutions team comes in.
This isn’t outsourced onboarding or a cookie-cutter integration service. It’s a team of technical specialists who engage with your business before the contract is signed, collaborate with your internal teams during onboarding, and remain connected to your evolving needs long after launch.
And here’s the best part: this level of support is built into our process—it’s not an add-on or an extra fee.
What Tech Solutions Brings to the Table
From day one, our team works to align fulfillment with your business—not the other way around. Here’s what we offer:
- Integration Planning & Implementation: Shopify, EDI, ERP systems, and more
- Workflow Configuration & Routing Logic: Tailored to your unique operations
- Reporting Setup & Post-Purchase Tool Alignment: For better visibility and insights
- Custom API Support & Developer Collaboration: To ensure seamless connections
- Data Mapping & System Architecture: For clean, reliable data flow
- Legacy 3PL or Platform Migrations: Making transitions smooth and stress-free
Whether you’re managing a complex ERP migration, configuring logic-based routing across marketplaces, or ensuring your storefronts sync perfectly with your fulfillment system, we make your entire tech ecosystem work in harmony.
Why It Matters
Technical friction is one of the leading causes of failed 3PL relationships. Misaligned data, missed orders, and delayed launches are all symptoms of poor technical handoffs.
ShipMonk’s Tech Solutions team eliminates these issues at the source. With us in your corner, you’ll experience:
- Faster Change Management: Turnaround time is 80% quicker than using outside consultants or non-dedicated resources
- Day-One Accuracy: Stronger fulfillment performance from the start
- Fewer Integration Issues: Avoid costly delays and errors
- Ongoing Expert Support: Real humans who know your systems inside and out
- Clearer Tech Roadmaps: Plan your growth with confidence
In short, Tech Solutions minimizes risk and maximizes ROI—without requiring extra headcount or third-party consultants.
Who Benefits Most?
Tech Solutions is a game-changer for merchants with:
- Custom Tech Stacks or ERP Platforms: We adapt to your unique setup
- Complex Workflows: Routing, bundling, and automation made simple
- Multi-Channel Operations: From Amazon to Target to DTC, we’ve got you covered
- Advanced Reporting or Compliance Needs: Go beyond basic dashboards
If you’ve ever thought, “I wish my 3PL understood how my system works,” Tech Solutions was built for you.
The Bottom Line
At ShipMonk, we don’t just ship packages—we help you ship smarter. Tech Solutions ensures your business doesn’t just connect with our platform but thrives on it. Because in today’s competitive market, fulfillment isn’t just a back-end function—it’s a strategic advantage. And your 3PL should treat it that way.
Author Bio – Mark Rusciano
Mark Rusciano, Director of Product at ShipMonk, brings nearly a decade of experience in software development, solutions engineering, and product management within the 3PL industry. Passionate about driving innovation, Mark focuses on enhancing the ShipMonk app’s merchant-facing configurability and functionality. He also leads the Tech Solutions team, delivering white-glove technical support and seamlessly integrating eommerce brands’ tech stacks with their 3PL operations to ensure a streamlined and efficient experience.
