For years, merchants have had to rely on static dashboards, CSV exports or support tickets to understand how their fulfillment operations are performing. This approach may work for basic insights, but it doesn’t scale for mid‑market and enterprise brands managing hundreds of SKUs, multiple channels and constant cost pressure. Data requests can bottleneck in BI teams or CX queues, leaving merchants waiting days for insights that need to be acted on immediately.
At ShipMonk, we believe that timely, accurate information shouldn’t be a privilege, it should be table stakes. That’s why we’re launching Self‑Service Analytics, an in‑platform analytics solution that gives merchants direct access to trustworthy fulfillment data. With SSA, you can build your own reports and dashboards in minutes, right from within the ShipMonk platform.
SSA is more than a set of charts; it’s a single source of truth that aligns merchants and ShipMonk teams on definitions for service levels, costs and performance. You can quickly filter by date range, SKU, warehouse or channel to answer questions like:
- How many orders did we ship last week, and what was the on‑time rate?
- Which SKUs are driving the highest cost per order?
- How does our fulfillment speed compare across channels and warehouses?
By empowering you to find these answers on your own, SSA helps you make faster decisions and reduces your reliance on technical teams. And because SSA is built on ShipMonk’s clean data catalog, you can trust that your reports reflect the same metrics we use internally.
SSA is launching as a premium add‑on subscription (~$75/month). In the first release, SSA will offer daily refreshed data, customizable reports and dashboards, export capabilities and standardized metrics.
We’re already hard at work on the next evolution: AI‑powered natural‑language queries that will let you ask questions in plain language and get robust, comprehensive results.
Our goal is to be the pragmatic, governed, and scalable middle ground between static dashboards offered by most 3PLs and AI‑heavy solutions. We want to give you confidence in your data today while laying the groundwork for the innovations of tomorrow.
Stay tuned for more updates as we roll out SSA. If you’re interested in learning more, contact your Account Manager or Happiness Engineer.
Frequently Asked Questions
ShipMonk is a leading technology-driven third-party logistics (3PL) partner. We combine our proprietary, all-in-one fulfillment software with a global network of fulfillment centers to help ecommerce brands “Stress Less and Grow More.” Unlike traditional warehouses, we operate as a tech-first partner, providing the automation and data transparency needed to run a modern, high-growth business.
ShipMonk is built for ambitious ecommerce brands—from fast-growing mid-market companies to established enterprise-level brands. Our platform is specifically designed to handle the complexity of high-volume operations, multi-channel selling, and international expansion.
Absolutely. We specialize in helping enterprise brands scale by removing the logistical bottlenecks that usually come with high growth. With features like Self-Service Analytics, SOC 2 Type II security, automated kitting, and a global footprint of over 12 facilities, we provide the infrastructure and “enterprise-grade” reliability required for brands managing hundreds of SKUs and thousands of daily orders.
We use a Virtual Carrier Network (VCN), an AI-powered shipping algorithm that automatically selects the most cost-effective and reliable carrier for every package. Because of our massive shipping volume, we also provide “enterprise-level” discounted rates on major carriers that most brands couldn’t access on their own.
Data is refreshed daily. This ensures that your custom reports and dashboards reflect the most current state of your inventory, costs, and warehouse performance, allowing you to make proactive decisions rather than reacting to old news.
Yes. While Self Service Analytics is designed to be a powerful in-platform tool, we believe you should always own your data. You can easily export your reports to CSV or Excel for further analysis in tools like Looker, Tableau, or PowerBI.
