Compliance you can point to in an audit
When an auditor, a retailer, or a recall comes knocking, the documentation is already there. ShipMonk’s fulfillment network is built around the certifications and procedures regulated brands actually get checked on.
Trusted by supplement & wellness brands
FDA registration
Federal requirement for any facility handling FDA-regulated products in the US. Registration is renewed every two years and grants the FDA inspection access.
ShipMonk’s scope:
All US facilities, continuously renewed. The FDA’s two-year cycle is met with re-registration filed in advance of expiration. Establishment numbers available on request for any facility you ship from.
What it means for your brand:
You can store FDA-regulated products in any US ShipMonk facility without registration gaps creating audit exposure. You can verify each establishment number on the FDA’s public Establishment Registration database before you sign. Beyond receiving, our returns team can work through a structured questionnaire on every FDA-regulated return, capturing seal integrity, product and packaging condition, and expiration date. The result is audit-ready documentation at both ends of the shipment lifecycle.
GFSI certification
BRCGS standard, Storage and Distribution. The Global Food Safety Initiative benchmarks food safety programs. BRCGS is a GFSI-recognized program audited by accredited third parties. The Storage and Distribution standard is the version that applies to 3PLs. AA is the top grade.
ShipMonk’s scope:
6 US facilities currently certified at AA grade: PA1, PA2, KY1, NV1, and TX. NV3 audit complete, pending finalization.
What it means for your brand:
Major retailers (Whole Foods, Sprouts, Target, and most national grocery and natural channels) require GFSI certification somewhere in your supply chain. Six of our US facilities qualify your brand to ship into those channels without a compliance gap. Each certificate is verifiable on the public BRCGS Directory.
cGMP procedures
Current Good Manufacturing Practices: the documented procedures the FDA expects for handling food, supplements, cosmetics, and similar regulated goods.
ShipMonk’s scope:
All US facilities operate to cGMP procedures, maintained in our Quality Management System. Documented SOPs cover receiving, putaway, storage, picking, packing, shipping, returns disposition, quarantine, sanitation, allergen control, pest management, and equipment calibration.
What it means for your brand:
Your inbound, storage, picking, and shipping processes follow documented procedures we can produce on request. When an auditor asks for SOPs, we have them.
Lot/expiration tracking
Processes for receiving, documenting, and tracking lot and expiration data as inventory moves through the fulfillment lifecycle.
ShipMonk’s scope:
Lot data is captured by scan at receipt for every inbound carton. Captured fields include lot number, expiration date, manufacturer, and receive date. Quality Guard flags lot discrepancies at receipt; if a product arrives that doesn’t match what was expected on the ASN, it’s photographed for your records. The lot tag travels with the unit through putaway, storage, pick, pack, and ship. Picking follows FEFO or FIFO by default, and for wholesale orders we can apply configurable strategies, such as a minimum remaining shelf life (days until expiration), when your channel requires it. Every order is tagged with the specific lot it was picked from.
What it means for your brand:
You can pull a full lot history for any shipped order in seconds, and if a recall hits, identify every customer who received product from a specific lot within minutes, filtered by ZIP code, order date, or lot number. And because picking can be driven by shelf life, you can meet the minimum-expiration requirements your wholesale and retail partners demand, without manual sorting.
Recall response
Contain a problem before it becomes a crisis.
ShipMonk’s scope:
When a complaint, retailer flag, or FDA inquiry hits, the recall response workflow kicks off the same hour:
- Lot history pulled for the affected SKU within minutes
- Affected units quarantined in the platform before the next pick wave starts
- Customer-level traceability by ZIP code, order date, and lot for proactive outreach
- Documentation packet (lot history, COAs on file, disposition records, inspection findings) assembled within 48 hours
- Dedicated Quality and Compliance representative coordinates with the brand throughout
What it means for your brand:
The next 48 hours after a flag decide whether you contain it or chase it. Every order on our network is lot-tracked at receipt and rotated by FEFO, so we pull every affected unit in minutes, not days. That’s the difference between a quiet recall and a public one.
Temperature-controlled storage
Climate-managed space for products that degrade above ambient temperature.
ShipMonk’s scope:
Climate-managed space for products that degrade above ambient temperature. Available across three facilities:
- PA: 4,400sqft
- NV: 19,481sqft
- TX: 27,400sqft
What it means for your brand:
If you sell probiotics, functional beverages, gummies, or any product with temperature-sensitive shelf life, we have the right space in the right region. Temperature logs are retrievable on request for audit or quality investigation.
Standardized GMP trailer audits
Standardized GMP Trailer Audit workflow inside the load-out app. Operators step through a structured checklist in-app, conduct the inspection, and capture results. Inspection history is stored centrally for reporting, audits, and compliance investigations.
ShipMonk’s scope:
All outbound retail orders.
What it means for your brand:
Every B2B trailer leaves the facility under documented inspection. The records are available for retailer audits and chargeback defense. Trailers that don’t pass are turned away before loading, not after a problem reaches your customer.
How we hold ourselves to it
Our credentials aren’t a stamp on a wall. They’re maintained.
Annual third-party audits
Of every BRCGS-certified site by accredited auditors. Audits can be unannounced.
Quarterly internal audits
At every site, also unannounced. Each facility has a designated Quality and Compliance representative.
Quality management system
That maintains every cGMP procedure across the network. Available to clients on request.
FDA registration renewal
Every two years, plus updates whenever a new product category arrives onsite.
State and county registration
Managed by our local Quality and Compliance teams where products and jurisdictions require it.
Compliance is shared. Here's the split.
You (or your manufacturer) handle:
Assigning lot numbers to your products before they arrive
Telling us about temperature requirements before inventory arrives
Letting us know in advance about any product category change so we can update our FDA registration
Product-level state registration where required (for example, hemp-infused products in California)
We handle:
Facility registration with the FDA
cGMP procedures and documentation
GFSI-recognized BRCGS certification maintenance at certified sites
Lot tracking enforcement in the platform when you enable it
State and county warehouse-level registration
Audit support and documentation when you need it
Who this matters for
We hold these certifications because most of the categories we serve depend on them. If you’re in any of the verticals below, our compliance posture is part of why you’d choose ShipMonk.
Supplements & nutraceuticals
FDA-registered storage, lot tracking, and BRCGS facilities for retail expansion.
Food & beverage
Allergen separation, FSMA traceability, and GFSI for grocery channels.
Pet supplements & pet food
FDA covers animal food. The same standards apply.
Beauty & personal care
FDA-registered cosmetics handling and temperature options where formulations require them.
Organic-certified products
USDA-compliant handling. State and county registration managed.
Hemp-infused products
State-specific handling. We manage our half and tell you yours.