Features

• Pick & Pack

  Besides taking advantage of an automated order fulfillment system to ensure efficient and accurate picking & packing, we have the bandwidth to fulfill 1 to 10,000 orders each day. We don’t believe in charging for unused services, so with ShipMonk you’ll only pay for what you use. If you only ship 1 product that month, you’ll only pay a pick and pack fee for 1 product. It’s that simple.

• Cost-Effective & Flexible Shipping

  Our extensive background and professional network within the shipping industry enable us to provide “Best in Class” service via the world’s most reliable carriers while offering superior rates. ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you and your customers. This gives you complete control over your shipping costs and peace of mind that your products will always be delivered on time.

• Powerful Software

  We’re not the first order fulfillment company to help business owners save time and money. But we are the first to bring transformative technology to the fulfillment industry. Rather than just improving what is currently offered, we approach the market with the mindset of redefining the entire industry. From our API integrations to automated mapping and bundling, ShipMonk software has the ability to map SKUs across various sales channels and bundle an infinite amount of product combinations so you can change your product offerings without worrying about tracking, inventory levels, or fulfillment.

• Intelligent Storage

  We’ve strategically designed our storage and inventory system to assign products to a designated area. This optimizes storage locations and reduces costs for you. Unlike most fulfillment companies, we charge for storage daily, so you only pay for the days your products are stored in the warehouse. In addition, our entire warehouse is equipped with a state-of-the-art security system to ensure that your products are actively protected.

• Returns Management

  Returns and exchanges happen with varying frequency depending upon the nature of your business. To keep customer satisfaction high, you need to be able to manage returns efficiently and hassle-free. That’s where our fulfillment process comes in handy. We’ve developed multiple procedures for managing returns to ensure that they’re neither time-consuming nor costly, but they’re also always satisfactory to you and your customers. We can handle multiple categories of product returns including exchanges for different sizes, colors, quality control, product testing, product assessment, and sorting.

• Dedicated Happiness Engineer

  We realize that startups and small businesses require special attention–whether it’s to gain traction or to transition into full-blown growth–in order to achieve their full potential. That’s exactly why we created Happiness Engineers. Each and every ShipMonk customer will be assigned a dedicated Happiness Engineer to welcome them from the start and will always be there to answer any questions or concerns regarding their account. All of our Happiness Engineers go through a comprehensive training process designed to turn them into shipping experts, so no question is too big or too small for their expert advice.

• Custom Packing Procedures

  ShipMonk offers custom packing procedures that encompass an array of needs. You may be aggregating products from outside vendors, or maybe you need to strip away the bulk packing the product arrives in. We’ll remove any unnecessary wrapping or packaging as well as repack if necessary while we kit your boxes. Occasionally we’ll receive products that need to be modified, but don’t worry. A lot of larger fulfillment companies focus on turnaround and lose the flexibility that a growing eCommerce business needs. But at ShipMonk, if it’s removing manufacturer labels or helping you source custom packaging, we’re flexible enough to conform to your needs each and every month.