Multichannel eCommerce Fulfillment

You’ve done the hard part of selling your product. Now you need to rest assured that the order is fulfilled both accurately and as quickly as possible to retain a happy customer.

Multichannel eCommerce Fulfillment

At ShipMonk, we pride ourselves on being the most reliable and efficient order fulfillment and shipping solution for startups, SMBs, crowdfunding campaigns and subscription box companies. Our order fulfillment centers are supported by the most advanced inventory, order, shipping and warehouse management software in the industry, guaranteeing peace of mind for businesses of all sizes.

That same software integrates with over 150 shopping carts and marketplaces, so whether you’re just getting started or shipping 100,000 orders each month, ShipMonk will be able to integrate with your existing solutions to make the transition as smooth as possible.

Features

  • Pick & Pack

    Besides taking advantage of an automated order fulfillment system to ensure efficient and accurate picking & packing, we have the bandwidth to fulfill 1 to 10,000 orders each day. We don’t believe in charging for unused services, so with ShipMonk you’ll only pay for what you use. If you only ship 1 product that month, you’ll only pay a pick and pack fee for 1 product. It’s that simple.

  • Cost-Effective & Flexible Shipping

    Our extensive background and professional network within the shipping industry enable us to provide “Best in Class” service via the world’s most reliable carriers while offering superior rates. ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you and your customers. This gives you complete control over your shipping costs and peace of mind that your products will always be delivered on time.

  • Powerful Software

    We’re not the first order fulfillment company to help business owners save time and money. But we are the first to bring transformative technology to the fulfillment industry. Rather than just improving what is currently offered, we approach the market with the mindset of redefining the entire industry. From our API integrations to automated mapping and bundling, ShipMonk software has the ability to map SKUs across various sales channels and bundle an infinite amount of product combinations so you can change your product offerings without worrying about tracking, inventory levels, or fulfillment.

  • Intelligent Storage

    We’ve strategically designed our storage and inventory system to assign products to a designated area. This optimizes storage locations and reduces costs for you. Unlike most fulfillment companies, we charge for storage daily, so you only pay for the days your products are stored in the warehouse. In addition, our entire warehouse is equipped with a state-of-the-art security system to ensure that your products are actively protected.

  • Returns Management

    Returns and exchanges happen with varying frequency depending upon the nature of your business. To keep customer satisfaction high, you need to be able to manage returns efficiently and hassle-free. That’s where our fulfillment process comes in handy. We’ve developed multiple procedures for managing returns to ensure that they’re neither time-consuming nor costly, but they’re also always satisfactory to you and your customers. We can handle multiple categories of product returns including exchanges for different sizes, colors, quality control, product testing, product assessment, and sorting.

  • Dedicated Happiness Engineer

    We realize that startups and small businesses require special attention–whether it’s to gain traction or to transition into full-blown growth–in order to achieve their full potential. That’s exactly why we created Happiness Engineers. Each and every ShipMonk customer will be assigned a dedicated Happiness Engineer to welcome them from the start and will always be there to answer any questions or concerns regarding their account. All of our Happiness Engineers go through a comprehensive training process designed to turn them into shipping experts, so no question is too big or too small for their expert advice.

  • Custom Packing Procedures

    ShipMonk offers custom packing procedures that encompass an array of needs. You may be aggregating products from outside vendors, or maybe you need to strip away the bulk packing the product arrives in. We’ll remove any unnecessary wrapping or packaging as well as repack if necessary while we kit your boxes. Occasionally we’ll receive products that need to be modified, but don’t worry. A lot of larger fulfillment companies focus on turnaround and lose the flexibility that a growing eCommerce business needs. But at ShipMonk, if it’s removing manufacturer labels or helping you source custom packaging, we’re flexible enough to conform to your needs each and every month.

Did you know?

ShipMonk has helped many well-known businesses scale to the global marketplace even before we began providing fulfillment services. We began as an international package-forwarding center and we’re still running operations out of South Florida. With ShipMonk, there’s no additional cost to ship internationally and we provide customs assistance. We also help with paperwork and all the other logistics stuff you shouldn’t have to worry about.

See what our customers
have to say:

We’ve been using ShipMonk for about a while and outsourcing our shipping needs to them has been of great help. Their web interface is easy to use and their customer service is very quick to reply. We highly recommend them!

Carla Schwabe
Carla Schwabe
CEO, Pipolli

We love the personal customer service ShipMonk provides.

Nicholas Galekovic
Nicholas & Alessia Galekovic 
Founders of BEARD KING

It was so f*ing easy. ShipMonk was the only part of the supply chain that I was able to go with Plan A. Everything else was much more difficult and we we’re always coming up with an alternative to our original plan.

Craig Rabin
Craig Rabin
Inventory of The Airhook

Moving our business to ShipMonk was one of the best things we did in 2016. With Shipmonk we were able to really accelerate our growth, while still maintaining our high standards for fulfillment and customer satisfaction. ShipMonk’s team is reliable, fast-acting, and smart — we couldn’t ask for a better partner!

Katharine Hill Contag
Katharine Contag
Founder at Color Clutch

I wanted to take the time to express how impressed I am with ShipMonk. Rarely do you see a CEO take the time to reach out. Additionally, the support staff has been answering all of my newbie questions with incredible patience and making me feel welcome. It’s refreshing to work with a company who actually cares what its customers think. It’s one thing to talk about great customer support in tag lines and on hold messages, but ShipMonk delivers on that promise every day. And yes you can quote me on that.

Brad Boyink
Brad Boyink
President at GeekMyTree

Using ShipMonk has enabled us to focus on the stuff that matters. We get very personalized service and great treatment in all areas of the business.

Jacques Touillon
Jacques Touillon
Founder & CEO at Airboxlab