by Geanna C. Company CultureOctober 18, 2024October 18, 2024 Inside ShipMonk’s CX Team with Senior Manager Anne Melendez There’s a difference between customer service and customer support. The former implies executing tasks; the latter is about being there...
by Cathy O. ShippingSeptember 8, 2022November 14, 2023 How to Calculate Dimensional Weight (DIM Weight) for eCommerce Fulfillment When you mail a birthday gift to your mom, you take it to the post office or a UPS store,...
by Geanna C. ShippingAugust 29, 2022August 29, 2022 Ecommerce Shipping & Delivery Dates Need for speed. It’s not just something Keanu Reeves had in 1994 and Aaron Paul had in 2014; it’s a...
by Cathy O. ShippingAugust 17, 2022August 17, 2022 Managing Delivery Exceptions for an eCommerce Business If you’ve ever been on the receiving end of a late delivery, you know how frustrating it can be to...
by Geanna C. ShippingAugust 15, 2022August 15, 2022 Shipping Heavy Items: Costs, Services, & Solutions If your eCommerce business sells lanyard bracelets or fuzzy socks, shipping costs and shipping processes are easier than, say, if...
by Bea Tanese ShippingAugust 11, 2022August 11, 2022 Last-Mile Delivery: What It Is and Why It’s So Important Is there anything more thrilling than the last quarter of a football game? How about the series finale of your...
by Bea Tanese ShippingAugust 4, 2022June 30, 2023 What is DDP Shipping and Why Do eCommerce Businesses Need It? So a customer has just ordered one of your awesome products. Even better—they’ve ordered a bunch of your awesome products....
by Geanna C. ShippingAugust 1, 2022August 1, 2022 What is Order Management? When eCommerce businesses start out, every new order is an exciting occasion that you personally, or your small staff, can...
by Bea Tanese ShippingJuly 27, 2022July 27, 2022 Demand Forecasting 101: Everything eCommerce Businesses Need to Know If you had a crystal ball, what is the first thing you would ask? For an eCommerce business owner, the...
by Geanna C. ShippingJuly 25, 2022July 25, 2022 Warehousing Solutions Explained In 1989, Kevin Costner’s character heard a mysterious voice say: “If you build it, they will come.” In this competitive...
by Cathy O. ShippingJuly 19, 2022September 9, 2022 How to Estimate Shipping Costs for eCommerce Fulfillment Running an eCommerce business forces you to become an expert at a lot of things, but estimating shipping costs isn’t...