Warehouse OPS Manager

  • Department
    Department
    Operations
  • Location
    Location
    San Bernardino, CA
We’re more than just a paycheck. Voted Sun Sentinel Top Workplace and ranked INC 5000’s 29th fastest growing company, ShipMonk is America’s fastest growing fulfillment center. Our clients love us for our industry-leading technology, world-class logistics, and unparalleled determination. From our Forbes 30 Under 30 CEO to our newest team members, everyone at ShipMonk is valued and recognized for their contributions. Want to help us shape the future of eCommerce? Join ShipMonk, and do meaningful work you enjoy with people who inspire you.

Our Warehouse Supervisors are responsible for crews of 15-20 warehouse associates and ensure tasks are being done in a timely manner.

Requirements

  • Recruit, select, train, assign, schedule, coach, counsel and discipline employees
  • Communicating job expectations; planning, monitoring, appraising and reviewing job contributions
  • Plan and review compensation actions; enforcing policies and procedures
  • Contribute operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems; completing audits; identifying trends
  • Forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
  • Analyze process workflow, employee and space requirements and equipment layout; implement changes
  • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Accomplish operations and organization mission by completing related results as needed
  • Meet or exceed operations labor budget expectations
  • Manage staff levels, wages, hours, contract labor to revenues
  • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
  • Run a safe, injury/accident-free workplace
  • Responsible for all aspects of vehicle and heavy equipment rentals
  • Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
  • Manage relationships with key operations vendors
  • Track vendor pricing, rebates and service levels
  • Review and approve all operational invoices and ensure they are submitted for payment
  • Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
  • Communicate all operating policies and/or issues at department meetings
  • Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
  • Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations

Benefits

  • Interesting benefits offered after 90 days
  • Fully-stocked fridge
  • Perfect environment for career growth – promotion opportunities

To apply, click the “Apply Now” button below and select the position from the list of current openings.