by Geanna C. Company CultureOctober 18, 2024October 18, 2024 Inside ShipMonk’s CX Team with Senior Manager Anne Melendez There’s a difference between customer service and customer support. The former implies executing tasks; the latter is about being there...
by Geanna C. AwardsApril 10, 2024June 17, 2024 Customer Service Continues to be King at ShipMonk 2024 is 4th Year in a Row 3PL is Recognized with BIG Customer Service Award April 10, 2024 — Customer...
by Geanna C. EcommerceJanuary 29, 2024January 29, 2024 Resolving Ecommerce Shipping Claims Each time a customer makes a purchase from your ecommerce brand they are giving you two things. The first is...
by Geanna C. AwardsApril 12, 2023April 8, 2023 ShipMonk Once Again Wins BIG Customer Service Award April 12, 2023 — Today, the Business Intelligence Group named 92 companies, executives, and products winners in the 2023 Excellence...